Sheraton has been a vibrant part of the hospitality industry for over 70 years, welcoming travelers from around the world. With a portfolio of more than 400 hotels in 70 countries, Sheraton is committed to creating memorable experiences and bringing people together through exceptional service.
Summary

We are seeking a Guest Service Agent to join our team at Sheraton in Canada. Based in Cambridge, this role is vital in ensuring our guests receive outstanding service and have a memorable stay. Join us in our mission to connect people through hospitality.
Responsibilities

Greet and welcome guests warmly, providing exceptional customer service.
Manage check-in and check-out processes efficiently.
Handle guest inquiries and resolve issues promptly.
Maintain accurate records using multi-line phone systems and front desk software.
Assist guests with information about hotel amenities and local attractions.
Coordinate with housekeeping and other departments to ensure guest satisfaction.
Uphold hotel standards of safety and hospitality.
Perform the night audit and compile the reports for management
Qualifications
Proven experience in hotel front desk or guest services roles.
Excellent communication skills in English; proficiency in additional languages is a plus.
Strong customer service orientation with a friendly demeanor.
Ability to handle multiple tasks efficiently under pressure.
Knowledge of hotel management software and multi-line phone systems.
Previous experience working in a multicultural environment is preferred.
Flexibility to work various shifts including nights as needed.
High school diploma or equivalent; hospitality certification is advantageous.
'Join our team at Sheraton and be part of an international family dedicated to making every guest's stay extraordinary. If you are passionate about hospitality and eager to deliver memorable experiences, we want to hear from you!'

Please send your resume to: ana.zekanovic@fpcambridge.ca