Scheduling Coordinator
SALARY: Range $45,000.00 to $47,000.00 annual
JOB OVERVIEW: Assist with managing customer accounts: scheduling, documentation, crew communications, file management. Provide a high level of customer service. Contribute to and participate in general office duties, team and environment.

RESPONSIBILITIES AND DUTIES

Schedules services for customers, using phone and email communications, and produces related documentation such as work orders, invoices, service reports.
• Maintains customer file libraries in the cloud and in physical cabinets.
• Uploads, labels and organizes photos in cloud libraries.
• Communicates with service crews, agency employees and subcontractors, concerning schedules, documentation and truck assignments.
• Maintains electronic schedule calendars (Excel) and reports.
• Compiles reports for mangement upon request.
• Reviews time tickets for service employees and agency employees.
• Carries out office phone reception duties.

SKILLS

• Exceptional command of oral and written English.
• Being able to speak professionally in French is an asset
• Confident telephone conversation skills.
• Ability to provide friendly, efficient telephone customer service.
• Ability to multi-task.
• Intermediate to advanced knowledge: PC use.
• Intermediate working knowledge: Microsoft Sharepoint.
• Intermediate knowledge: digital file management and cloud storage.
• Intermediate knowledge: Microsoft Outlook.
• Intermediate knowledge: Microsoft Excel.
• Advanced word processing skills.
• Good concept of basic mathematical principals.
• Good concept of wayfinding, maps, logistics and transportation.

Immediately required
send resume to wendy@accesscareers.com