Position Summary
The Student Success & Onboarding Specialist is responsible for ensuring every new student and family receives an exceptional experience from their first inquiry through their first 90 days of training. This role focuses on welcoming new members, coordinating onboarding, supporting student retention, and building strong relationships with students and parents to help them achieve success in their martial arts journey.
This individual is passionate about customer service, enjoys working with children and families, and is committed to helping students develop confidence, discipline, respect, and lifelong success through martial arts.
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Key Responsibilities
Student Onboarding
• Welcome all new students and families to Aiki Canada Martial Arts.
• Coordinate trial classes and ensure a smooth first-day experience.
• Complete registration paperwork, waivers, and membership documentation.
• Explain Aiki Canada policies, schedules, belt progression, and expectations.
• Introduce new students to instructors, staff, and classmates.
• Ensure new students receive uniforms, equipment recommendations, and Aiki Canada Student Guide and first belt requirements.
• Conduct facility tours for prospective members.
Student Success
• Monitor the progress of new students during their first 90 days.
• Schedule regular follow-up calls, emails, and check-ins.
• Encourage consistent attendance and participation.
• Identify students who may be at risk of dropping out and proactively provide support.
• Celebrate student achievements including belt promotions, birthdays, and milestones.
• Help students set personal martial arts goals.
Parent & Student Communication
• Serve as the primary contact for new families.
• Answer questions regarding classes, schedules, memberships, and events.
• Build positive relationships with parents and students.
• Follow up on missed classes.
• Coordinate make-up classes when appropriate.
Retention & Member Experience
• Increase student retention through exceptional customer service.
• Maintain accurate student records.
• Track attendance and engagement.
• Recommend appropriate programs including:
o Black Belt Club
o Red Dragon Warriors
o Gendai Bushi
o Weapons Classes
o Seminars
o Camps
• Gather feedback from students and parents to improve the overall experience.

Sales Support
• Assist with converting trial students into active members.
• Present membership options and answer questions regarding programs and investment(pricing).
• Coordinate onboarding after enrollment.
• Assist with promotional events and open houses.
• Support referral campaigns and family enrollment opportunities.

Administrative Responsibilities
• Maintain student files.
• Update Kicksite student management software.
• Schedule onboarding appointments.
• Prepare welcome packages.
• Coordinate new student orientation sessions.
• Assist with event registrations.
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Key Performance Indicators (KPIs)
The Student Success & Onboarding Specialist will be evaluated on:
• New student conversion rate
• 30-day retention rate
• 90-day retention rate
• Student attendance consistency
• Parent satisfaction
• Number of onboarding appointments completed
• Follow-up completion rate
• Student referral generation
• Positive online reviews generated
• Membership renewals
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Qualifications
Required
• Excellent communication skills
• Strong organizational abilities
• Customer service experience
• Comfortable working with children and families
• Professional appearance
• Positive and enthusiastic attitude
• Computer proficiency with Word, Excel, PowerPoint, AI
• Ability to multitask

Preferred
• Sales experience
• Martial arts experience (preferred but not required)
• Experience in education, recreation, or customer success
• CRM experience
• First Aid/CPR certification (an asset)
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Personal Attributes
The ideal candidate is:
• Friendly and welcoming
• Highly organized
• Empathetic
• Patient
• Motivated
• Professional
• Detail-oriented
• Dependable
• Solution-focused
• Team-oriented
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Success in the First 90 Days
The successful candidate will:
• Successfully onboard all new students.
• Complete follow-up with every new family.
• Build strong relationships with students and parents.
• Increase student retention.
• Ensure every new member feels welcomed and supported.
• Help create a positive, professional, and family-oriented dojo culture.
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Core Values
The Student Success & Onboarding Specialist will embody the values of Aiki Canada Martial Arts:
• Respect
• Integrity
• Discipline
• Leadership
• Perseverance
• Courtesy
• Continuous Improvement
• Service to Others
Mission
To provide every student and family with an exceptional martial arts experience that inspires confidence, personal growth, and lifelong success. By delivering outstanding onboarding, personalized support, and genuine care, the Student Success & Onboarding Specialist helps every student feel welcomed, valued, and motivated to achieve their full potential within the Aiki Canada Martial Arts family.

Contract (Part-time)
Hourly Wage - $19.00 - $21.00 per hour based on experience.
Must be available on Monday, Wednesday, Thursday and Friday evenings from 5-8 pm.
Please send resume to Norm Harrison – contact@aikicanada.ca