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Part-Time Office Administrative Assistant – Contract Position
Description
Part-Time Office Administrative Assistant – Contract Position
Edmonton Counselling Services
Location: 2921 66 Street NW, Edmonton, AB T6K 4C1
Position: Part-Time Contract – On-Site
Hours: Approximately 15 hours per week to start, with the potential to increase to 25–30 hours per week
About Edmonton Counselling Services
Edmonton Counselling Services is an established counselling and psychological services practice serving Edmonton and surrounding communities. We provide professional counselling and assessment services for individuals, couples, families, children, and adults.
Our services include counselling for anxiety, depression, trauma, PTSD, addiction, relationship concerns, stress, OCD, panic attacks, anger management, and other mental health concerns, as well as psychological and cognitive assessments.
We are looking for a reliable, professional, organized, and client-focused Office Administrative Assistant to join our team.
About the Position
The successful candidate will be an important part of our front-office operations. You will communicate with clients, answer phone calls and messages, book appointments, assist with insurance direct billing, maintain client information, and support the clinic's day-to-day administrative operations.
This position is ideal for someone who is organized, dependable, comfortable speaking with clients, and able to work independently while managing multiple administrative responsibilities.
Experience in a counselling, psychology, medical, healthcare, or insurance-billing office is an asset.
We can provide training to the right candidate.
Key Responsibilities
Client Communication & Reception
Answer incoming phone calls professionally and courteously.
Respond promptly to client inquiries by phone, email, and text.
Return missed calls and messages in a timely manner.
Provide general information about services, appointments, fees, and office procedures.
Communicate professionally with new and existing clients.
Create a welcoming and respectful experience for clients.
Appointment Scheduling
Schedule, reschedule, and confirm client appointments.
Maintain accurate practitioner calendars and appointment schedules.
Follow up with clients regarding appointments and outstanding information.
Coordinate appointments between clients and therapists.
Help minimize scheduling conflicts and missed appointments.
Insurance Billing & Administrative Duties
Process direct-billing claims to insurance companies.
Verify insurance information and coverage when required.
Prepare and submit insurance claims accurately.
Follow up on rejected, incomplete, or outstanding claims.
Provide clients with insurance receipts and billing information.
Maintain accurate billing and payment records.
*Assist with accounts receivable and general bookkeeping-related administrative tasks.
General Office Administration
Maintain accurate and confidential client records.
Enter and update information in our electronic client management system.
Prepare documents, forms, correspondence, and reports.
Organize electronic and paper files.
*Perform data entry and general office duties.
Help maintain an organized, professional office environment.
Support therapists and management with administrative tasks as required.
Required Skills & Qualifications
Previous experience in office administration, reception, customer service, healthcare administration, or a similar role.
Excellent telephone and interpersonal communication skills.
Strong organizational and time-management skills.
Excellent attention to detail and accuracy.
Ability to manage multiple tasks and priorities.
Professional, friendly, and respectful communication style.
Ability to work independently with minimal supervision.
Strong computer skills, including Microsoft Word and Excel.
Ability to maintain strict confidentiality when handling sensitive client information.
Professional judgment and discretion when communicating with clients.
*Reliable attendance and punctuality.
Insurance Billing Experience – Strong Asset
Experience with **health insurance direct billing and insurance claim submission is highly preferred.
Experience with extended health benefit providers, third-party insurance companies, or healthcare billing is a strong asset.
Experience with Jane App or appointment booking, client management, and billing is also an asset.
We can provide training on our systems and procedures to the right candidate.
What We Are Looking For
We are particularly interested in candidates who are:
Dependable and punctual
Professional and friendly
Comfortable answering a high volume of phone calls and client inquiries
Excellent at following up on messages and missed calls
Detail-oriented and accurate
Comfortable working with confidential information
Organized and able to prioritize tasks
*Comfortable learning new software and office procedures
Able to work independently and as part of a small team
* Interested in a long-term opportunity with a growing counselling practice
Previous experience in a **medical clinic, psychology practice, counselling office, physiotherapy clinic, dental office, insurance office, or other healthcare setting** is an asset.
## Working Hours
This is a part-time contract position, starting at approximately **15 hours per week**, with the potential to increase to 25–30 hours per week based on the needs of the office and the successful candidate's availability and performance.
Specific days and hours will be discussed during the interview.
This is an on-site position
Applicants must be able to reliably commute to our Edmonton office.
Why Join Edmonton Counselling Services?
* Work in a professional and supportive counselling environment.
* Gain experience in healthcare and mental health administration.
* Develop experience with insurance direct billing and client management.
* Opportunity for additional hours as the practice grows.
* Training provided on clinic-specific systems and procedures.
How to Apply
If you are an organized, dependable, and professional administrative assistant who enjoys helping people and has strong attention to detail, we would like to hear from you.
Please submit:
1. **Your resume**
2. **A short cover letter**
3. A brief description of your experience with **insurance billing, appointment scheduling, customer service, or healthcare administration**
Please email your application to:
Email: info@edmontoncounsellingservices.ca
You may also contact us through our website:
[Edmonton Counselling Services – Contact Us](https://edmontoncounsellingservices.ca/contact-us/
*Location: 2921 66 Street NW, Edmonton, AB T6K 4C1
We will contact only shortlisted candidates for an interview.
Edmonton Counselling Services is committed to providing a professional, respectful, and welcoming environment for our clients and team members.**
Edmonton Counselling Services
Location: 2921 66 Street NW, Edmonton, AB T6K 4C1
Position: Part-Time Contract – On-Site
Hours: Approximately 15 hours per week to start, with the potential to increase to 25–30 hours per week
About Edmonton Counselling Services
Edmonton Counselling Services is an established counselling and psychological services practice serving Edmonton and surrounding communities. We provide professional counselling and assessment services for individuals, couples, families, children, and adults.
Our services include counselling for anxiety, depression, trauma, PTSD, addiction, relationship concerns, stress, OCD, panic attacks, anger management, and other mental health concerns, as well as psychological and cognitive assessments.
We are looking for a reliable, professional, organized, and client-focused Office Administrative Assistant to join our team.
About the Position
The successful candidate will be an important part of our front-office operations. You will communicate with clients, answer phone calls and messages, book appointments, assist with insurance direct billing, maintain client information, and support the clinic's day-to-day administrative operations.
This position is ideal for someone who is organized, dependable, comfortable speaking with clients, and able to work independently while managing multiple administrative responsibilities.
Experience in a counselling, psychology, medical, healthcare, or insurance-billing office is an asset.
We can provide training to the right candidate.
Key Responsibilities
Client Communication & Reception
Answer incoming phone calls professionally and courteously.
Respond promptly to client inquiries by phone, email, and text.
Return missed calls and messages in a timely manner.
Provide general information about services, appointments, fees, and office procedures.
Communicate professionally with new and existing clients.
Create a welcoming and respectful experience for clients.
Appointment Scheduling
Schedule, reschedule, and confirm client appointments.
Maintain accurate practitioner calendars and appointment schedules.
Follow up with clients regarding appointments and outstanding information.
Coordinate appointments between clients and therapists.
Help minimize scheduling conflicts and missed appointments.
Insurance Billing & Administrative Duties
Process direct-billing claims to insurance companies.
Verify insurance information and coverage when required.
Prepare and submit insurance claims accurately.
Follow up on rejected, incomplete, or outstanding claims.
Provide clients with insurance receipts and billing information.
Maintain accurate billing and payment records.
*Assist with accounts receivable and general bookkeeping-related administrative tasks.
General Office Administration
Maintain accurate and confidential client records.
Enter and update information in our electronic client management system.
Prepare documents, forms, correspondence, and reports.
Organize electronic and paper files.
*Perform data entry and general office duties.
Help maintain an organized, professional office environment.
Support therapists and management with administrative tasks as required.
Required Skills & Qualifications
Previous experience in office administration, reception, customer service, healthcare administration, or a similar role.
Excellent telephone and interpersonal communication skills.
Strong organizational and time-management skills.
Excellent attention to detail and accuracy.
Ability to manage multiple tasks and priorities.
Professional, friendly, and respectful communication style.
Ability to work independently with minimal supervision.
Strong computer skills, including Microsoft Word and Excel.
Ability to maintain strict confidentiality when handling sensitive client information.
Professional judgment and discretion when communicating with clients.
*Reliable attendance and punctuality.
Insurance Billing Experience – Strong Asset
Experience with **health insurance direct billing and insurance claim submission is highly preferred.
Experience with extended health benefit providers, third-party insurance companies, or healthcare billing is a strong asset.
Experience with Jane App or appointment booking, client management, and billing is also an asset.
We can provide training on our systems and procedures to the right candidate.
What We Are Looking For
We are particularly interested in candidates who are:
Dependable and punctual
Professional and friendly
Comfortable answering a high volume of phone calls and client inquiries
Excellent at following up on messages and missed calls
Detail-oriented and accurate
Comfortable working with confidential information
Organized and able to prioritize tasks
*Comfortable learning new software and office procedures
Able to work independently and as part of a small team
* Interested in a long-term opportunity with a growing counselling practice
Previous experience in a **medical clinic, psychology practice, counselling office, physiotherapy clinic, dental office, insurance office, or other healthcare setting** is an asset.
## Working Hours
This is a part-time contract position, starting at approximately **15 hours per week**, with the potential to increase to 25–30 hours per week based on the needs of the office and the successful candidate's availability and performance.
Specific days and hours will be discussed during the interview.
This is an on-site position
Applicants must be able to reliably commute to our Edmonton office.
Why Join Edmonton Counselling Services?
* Work in a professional and supportive counselling environment.
* Gain experience in healthcare and mental health administration.
* Develop experience with insurance direct billing and client management.
* Opportunity for additional hours as the practice grows.
* Training provided on clinic-specific systems and procedures.
How to Apply
If you are an organized, dependable, and professional administrative assistant who enjoys helping people and has strong attention to detail, we would like to hear from you.
Please submit:
1. **Your resume**
2. **A short cover letter**
3. A brief description of your experience with **insurance billing, appointment scheduling, customer service, or healthcare administration**
Please email your application to:
Email: info@edmontoncounsellingservices.ca
You may also contact us through our website:
[Edmonton Counselling Services – Contact Us](https://edmontoncounsellingservices.ca/contact-us/
*Location: 2921 66 Street NW, Edmonton, AB T6K 4C1
We will contact only shortlisted candidates for an interview.
Edmonton Counselling Services is committed to providing a professional, respectful, and welcoming environment for our clients and team members.**
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Contact for price
Part-Time Office Administrative Assistant – Contract Position
Mike
Email Verified
Dec 2019
Member Since
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