Plastic Surgery Alberta and Dr. Feng Chong are seeking a dynamic, experienced and professional Medical Office Assistant/Patient Care Coordinator to join our team.

The ideal candidate will have a minimum of two (2) years’ recent experience using Healthquest EMR, along with exceptional organizational, administrative, and customer service skills. Experience working in a fast-paced specialist or surgical office is considered an asset.

This position plays an important role in supporting patients throughout their journey with our office, from initial consultation through ongoing care. The successful candidate will be professional, positive and compassionate, with the ability to work independently while contributing positively to a collaborative team environment.

Responsibilities:
- Delivering exceptional patient care and contribute to a positive, welcoming patient experience.
- Managing incoming phone calls, emails and patient inquires in a professional, timely, and compassionate manner.
- Greeting patients, performing patient registration and appointment scheduling.
- Providing administrative and clinical support for the physician, including scheduling, referrals, requisitions, and related tasks.
- Coordinate specialist referrals, tracking referral status and appointments.
- Prepare, process and maintain patients’ charts, medical documentation, forms and communication.
- Scan, upload, and accurately organize medical records and reports in Healthquest EMR.
- Maintain strict confidentiality and compliance with privacy legislation and clinic policies.
- Performing a variety of administrative tasks including billing related tasks and responding to patient account inquires.

Qualifications:
- Professional, courteous, and patient focused approach with a strong commitment to providing exceptional patient care.
- Excellent verbal, written and interpersonal communication skills.
- Strong organizational skills with the ability to effectively multitask, prioritize, and manage competing demands in a fast-paced environment.
- Applicant must be self-motivated, self-directed and be able work independently with minimal supervision.
- Demonstrated ability to maintain strict confidentiality and handle sensitive patient information in a high-volume, fast-paced specialist office.
- Exceptional data entry accuracy and strong attention to detail.
- Strong understanding of office procedures, clinic workflows, and medical terminology.
- Minimum of 2 years recent experience using Healthquest EMR.
- Minimum of 2 years of medical office administration experience.
- Previous experience in a specialty or surgical office is considered an asset.

Core Competencies:
- Professionalism, discretion, and confidentiality
- Patient service excellence
- Accuracy and attention to detail
- Strong organizational skills
- Problem solving and critical thinking
- Effective time management
- Reliability and dependability
- Adaptability and ability to work effectively in a fast-paced environment
- Positive and proactive

What we offer:
- Excellent Medical Benefit package commencing at 3 months
- Competitive compensation based on experience
- Excellent performance bonuses
- 18 month term with the potential for permanent position


This is an amazing opportunity! If you feel that you would be a strong candidate, please send us your resume today! We look forward to hearing from you.

Please forward your resume by email to office.drchong@gmail.com

End date for applications November 16th, 2026.